Phone Systems Every Business Owner Should Know By Now

business woman using company phoneMany devices have come and gone, swept into oblivion by the technological tide over the years. However, the telephone has remained stubbornly relevant albeit undergoing diverse kinds of change.

A firm for voice marketing released its Call Intelligence Index in 2015, analyzing more than 30 million calls that passed through its platform. As part of its findings, it revealed that 75% of consumers rely on phone calls as the quickest way to get a response from companies.

It comes as no surprise, therefore, that business owners, managers and marketers are continually looking for the right business phone system to match their needs and exceed their goals. However, the right choice must be made.

Here are the three types of business phone systems in Indianapolis you can try for your business.

Voice Over Internet Protocol (VoIP)

Combining innovative internet technology with computer hardware, it permits users to communicate with each other even internationally. Aside from the installation costs, usage costs are typically less as its technology allows for initiating calls outside of the traditional phone lines.

The Key System Unit (KSU)

This is appropriate for businesses with between five and 40 employees working as operators. Features of this system include the following among others: intercom, privacy, long distance restrictions, automated attendant and voice-mail, conferencing, caller ID and music-on-hold.

Flexibility and portability are not its forte, as the core function of the key system is to determine phone line selection manually.

Private Branch Exchange (PBX)

A bit beyond the KSU in terms of technological advancement, it can reroute phone calls automatically by using programmable switching devices. Inbuilt in this system is an Uninterruptible Power Supply system that keeps it going even when the power supply is cut off.

Its automation permits more operators than the KSU system thus making it more efficient for companies having more than fifty employees working as operators.

The number of phone calls to businesses is projected to reach 162 billion by 2019 and this highlights the preference of consumers to make direct human contact with companies.

The key to success in integrating business phone systems with their operations would be for companies to select the appropriate business phone system to meet consumer traffic.

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